Increased accessibility
The DNs described how the use of ICT made them more accessible to their patients by using ICT. One DN said that being accessible reduced her stress and made her working situation more secure. The DNs experienced more direct communication with the ill person by using ICT. One of them mentioned that the use of ICT eliminated second- hand information given by others, and presented them with a more realistic view of the situation; it was easier to determine whether the condition of the patient was critical. The other DN said that the possibility of writing messages wherever you were made the work easier. Both DNs expressed a sense of saving time by using ICT. They were able to reduce the frequency of visits to the healthcare Centre between home visits, had possibilities of giving a quick answer, were able to reduce the number of phone calls, and had the possibility to go back to the message and check what had been written. One DN pointed out that a more extensive use of ICT could gave them more time to help other ill people.