All staff are trainee as shown on their name tags. Most of them are polite and helpful especially those at the information counter. But one dark slim man at the admission counter was an exception. We requested him to contact a spa shop as the tel no. we had was invalid but he asked us why we didn't choose the spa shop at their hotel, and then refused to help us find out the problem of the tel no. and refused to help us call, insisting that we can only make the call in our room which would charge us money. We were very angry at such service and attitude. Besides, the daily supplies in the room such as slippers, tooth brush, tooth paste and shavers were not available. The housekeeping staff only gave us upon request. The hot water supply was not stable, one second it is cold water and another second it is extremely hot water that you cannot withstand. There is no carpet in the room and the sound insulation is bad. Housekeeping did not change the bed cover, pillow cover and blanket cover for 4 days even if there is stained and dirty. Very disappointed. But if your budget is very limited, this hotel is a choice.