The study has several limitations. First, one question asked if
the organization reviews its performance measures regularly;
regularly is a highly subjective work. Thus the participants’
answers to this question were based on their perception of what
constituted ‘regularly’ for an organization. This gives rise to a
potential inconsistency in the response to this question.
A major limitation is the low response rate, which is probably
due in part to the lack of a follow up mail out. There was a lack of
funds to send out a second round and time to record and analyse
the data was limited. This has resulted in low response rate and
could produce a non response bias.