Too many stairs to reach lobby or room - not easy for luggage, small children and disabled.
Smoke is everywhere - lobby entrance, rooms, hallways and lifts. Smokers just simply smoke everywhere 24/7, which choking us to death, but room window can't be opened to ventilate! Multiple complains're made, but problem wasn't solved! We didn't stay at a 4-star to smell the deadly smoke!
Room floor wasn't swiped or mopped clean. Bed sheet and pillow cases weren't changed during our entire stay, even though the stains were visible!
No water pressure on high floors. Hot water supply isn't stable. Cold water 1 second, but burning hot water the next sometimes!
Very small deluxe room for a 4-star in Bangkok. Bathroom is even way tiny. Very dirty sink and toilet bowl, even though it's been newly renovated lately.
Audible traffics and construction noises even on high floors. Multiple panes windows should be installed.
Crappy free wifi connection if at all.