Next, the condensed textual units were coded and a pattern of preliminary categories started to emerge from the data. The next step in the analysis was to read the transcribed data and the preliminary categories again to obtain an understanding of the DNs’ experiences of using ICT to communicate with people with chronic illness. After that, the preliminary categories were subsumed into final categories based on similarities and differences in content. The final categories were then compared to identify themes, i.e. threads of meaning that appeared in several categories (25) and two themes, one for preimplementation and another for postimplementation were formulated