Dear Khun Nattaya,
As our conversation over the phone.
We sincerely apologize for the inconvenience caused by this incident.
However, please find below compensation and return your agreement with payee name & address in English within tomorrow if possible for further process.
- Reimbursement by cheque amount 100 USD (3187.16 THB)
We appreciate your business and look forward to better serving your future shipping needs.