Can you please advise what went wrong with this booking as I need to get back to the guest about compensation, and while I understand the car had a flat tire?
1. How long does it take to fix a flat tire? 30 minutes max, so worse case the should have been late by 30 minutes but as the car should arrive early the 30 minutes would event be less, and why does it take 1.30 minutes later that a replacement car comes