The remaining interviews were conducted 2 months after the implementation started and after it finished. An interview guide was also used this time and contained topics such as communication, the needs of people with chronic illness for accessibility to care, security and difficulties. Questions deriving directly from the answers given in the preimple mentation interviews and questions about experiences of using ICT were also asked. The interviews lasted for about 30 minutes each time. All the interviews were conducted in the DNs’ work place, were tape-recorded and later transcribed verbatim.