Hello Khun Nine.
I am sending this e mail directly to SOS.
Your customer service is very good. Everybody was very helpful when we picked up the order. We will be doing more business with you in the future.
There is no problem with sending back the damaged item. We will pick up the replacement when we come to get the back ordered Threading set.
I have a suggestion; If something comes with a small damage. Contact the customer and explain it. Sometimes the customer will take the item. Sometimes they will not. But asking the customer allows the customer to decide. And Gives SOS an opportunity be in contact with the customer again. More contacts can lead to More sales
Why would a customer accept something with some damage?