Quality Management System
Dell Perot Systems has established, documented, and implemented an ISO 90001:2000-certified quality management system (QMS) that focuses on meeting customer requirements and enabling employees to do their jobs right the first time. The Dell Perot Systems QMS Manual defines and documents how requirements for quality are met. The design of the QMS is influenced by varying customer needs, particular objectives, the products and services provided, the processes employed, and the size and structure of our organization. We recognize that success comes from focusing on doing things right the first time, on time, every time, meeting customer requirements and exceeding their expectations. Quality is dependent on a systematic approach to process management aimed at ensuring that customer needs are understood and met. The QMS creates a framework for clearly defining process controls, the interaction between processes and verification activities. This ensures that processes are performed in a well-defined and controlled environment. The system focuses on quality assurance through prevention rather than quality control through detection. Critical processes are governed by documented procedures that are supported with records of training and satisfactory compliance for products and services. The range of detail in the procedures is dependent upon the complexity of the task and the training (knowledge, skills, and abilities) needed by personnel carrying out the task.