Hello dominijaka,
Your inquiry is concerned with payments that are processed solely by our billing department.
Upon creating your inquiry, your are always prompted to select whether your question is concerned with a payment issue or with any other topic.
Due to data protection regulations we are unable to access the relevant data in your account. We kindly ask you to make an inquiry with our billing support who will gladly assist you with your questions.
You will find our billing support at Gameforge Billing Support
Thank you for your understanding and patience.
Best regards,
Bobalek
TERA Support Representative