HI Yodying,
Thank you for your time on call. My name is Sowmya Vengateswari and I am the assigned Engineer to the case(70680501).Please use this as your future reference.
From the case description I understand that you are unable to access the certain contents in the website http://www.play-asia.com, please correct me if my understanding is wrong
Also please let me know you availability to have a remote session to capture the information.
Kindly let me know in case you are having any further concerns.