A business process, therefore, is a process that is focused
on achieving a goal for a business. If you have worked in a business setting, you have participated in a
business process. Anything from a simple process for making a sandwich at Subway to building a space
shuttle utilizes one or more business processes.
Processes are something that businesses go through every day in order to accomplish their mission.
The better their processes, the more effective the business. Some businesses see their processes as a strategy
for achieving competitive advantage. A process that achieves its goal in a unique way can set a company
apart. A process that eliminates costs can allow a company to lower its prices (or retain more profit).