My first stay in here, basically I am impress with the facilities and cleanliness. But I will not be back after my second stay, we check late after whole day traveling and shopping. Further more I am having back pain and looking for a rest. The staff name "Nutt" trying to give us hard time just because the booking slip written only 1 pax. Want us to call and talk to agoda on our own. I have been using agoda service many times and I really did not realize this one pax stuff. To be professional, the staff shall get our authorized credit card and let us rest in the first place (it's already mid night for god sake). It was a totally unpleasant stay in mandarin that night. You have 4 stars facilities but with lousy front desk staff "Nutt"! Your front desk staff will make your whole hotels facilities does not worth a penny!