Public sector managers have a special responsibility and a unique opportunity
to capitalize on the “heart” of public service. People are attracted
to the public service because they are motivated by public service values.
These values—to serve others, to make the world better and safer, and to
make democracy work—represent the best of what it means to be a citizen in
the service of a community. We need to nourish and encourage these higherlevel
motivations and values, not extinguish them by treating people as ifthey were cogs in a machine or as if they were only capable of self-serving
behavior. How many of us have seen what happens when an idealistic public
servant comes to a public organization and is treated as if his or her idealism
is naiveté—and is told that what is expected and rewarded is to do what they
are told and keep quiet? If we treat people as bureaucrats, as self-serving and
self-interested individuals, we encourage them to become just that. Believing
in the public service, and our role in serving the public interest, is what allows
us to sacrifice, to give our best, to go, as the firefighters and police officers
did in the World Trade Center disaster, where others would not go.
Public sector managers have a special responsibility and a unique opportunity
to capitalize on the “heart” of public service. People are attracted
to the public service because they are motivated by public service values.
These values—to serve others, to make the world better and safer, and to
make democracy work—represent the best of what it means to be a citizen in
the service of a community. We need to nourish and encourage these higherlevel
motivations and values, not extinguish them by treating people as ifthey were cogs in a machine or as if they were only capable of self-serving
behavior. How many of us have seen what happens when an idealistic public
servant comes to a public organization and is treated as if his or her idealism
is naiveté—and is told that what is expected and rewarded is to do what they
are told and keep quiet? If we treat people as bureaucrats, as self-serving and
self-interested individuals, we encourage them to become just that. Believing
in the public service, and our role in serving the public interest, is what allows
us to sacrifice, to give our best, to go, as the firefighters and police officers
did in the World Trade Center disaster, where others would not go.
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