Friendly staff who spoke good English made the check-in and check-out smooth and fast. The room is clean and had good night view, although there is construction in front of the block, we were not disturbed as we were out during the day. The noise from nearby expressway is audible though, best if you could request for rooms not facing the roads. The doors are not sound-proof, hence we could hear the door banging as other guests closed the doors. Nonetheless, the hotel is able to cater to my request of non-smoking, high floor and no corner room. Generally, they have friendly staff, except for one of the concierge manager who was busy attending to 3 beautiful Caucasian ladies and neglected my queries/ shoddily attended to me.
Although the hotel is about 10 minutes away from the main shopping streets (concierge can help to get metered taxi; only 50 Baht to get to shopping streets), there are 2 routes of free shuttle bus to bring hotel guests to the MRT/BTS station and the main shopping streets at certain schedule. The driver provided good and caring service as he went beyond the usual route to bring me and my old mother to Erawan shrine since we were the only people on the van for that slot. No airport shuttle but it only takes half hour and not more than 300 baht by metered taxi with tolls.
The variety for breakfast is good and the room is clean and comfy. The hi-tech toilet bowl (similar to Japanese style or Bidet) is the unique feature that even 5 stars hotel cannot fight. Overall great stay!