Dear tucktann,
Thank you very much for contacting the flaregames Customer Care.
We can attempt to restore or move your account for you.
Please send us proof that the lost account is yours. This is to prohibit account hijacking.
Please submit information about your lost account that only you can know, such as:
- last login date
- approximate registration date
- dates of gem purchases
If you have previously purchased something with your lost account, please make sure to send us the receipt for your last in-game purchase. We will use the receipt to verify your account and make sure it is returned to you as soon as possible.
Please understand that it is not possible for us to restore the lost account in question if you are unable to provide any of the above-mentioned information or if you submit wrong information.
With kind regards,
The flaregames Support Team
flaregames GmbH