Mediating of security through interaction
The DNs described both the importance of making the ill person felt secure and at the same time how difficult this was. If the need for more security was warranted, the DNs made home visits and extra phone calls more often or personnel in the home care service or relatives were con- tacted to visit more often. The DNs emphasized that knowing the ill person engendered feelings of security and made it easier to predict what would happen, but it could also mediate feelings of being limited and indispensable. Both DNs said that cooperation with their DN colleagues and other professionals, such as like general practitioners, was essential for mediating security for the ill person as well as for themselves