Working for accessibility
The DNs felt that they were not always accessible enough to the ill people. One DN used a mobile phone at work. The guidelines for its use were that the ill person phoned the receptionist who delivered a message to the responsible DN who then contacted the ill person. One DN pointed out that many things could happen when the DN was inaccessible. To increase accessibility, this DN gave her private mobile number to ill people who were cared for at home and required more attention. Both DNs stated that people close to the ill people made the phone calls, not the ill people themselves. The proximity to the ill person’s home was an important factor for the DNs in deciding how quickly home visits could be made. Both DNs said that they saw ICT as a possible solution to increasing accessibility to care for ill people.