Agoda's "Insider Deals" are a fantastic value! Unfortunately, the front desk staff at this hotel are abysmal. The General Manager is very professional and listens keenly to suggestions about having the front desk staff provide basic information upon check-in such as where the restaurant is, where the elevators are, and when your room is ready after you sit and wait in the lobby for 1.5 hours while being ignored. Also, make sure there isn't a wake up call programmed to your room, otherwise you get an automated wake-up call at 06:00.