Principles of Process Planning
Here are some general principles to keep in mind when evaluating or improving processes:
First, define the outputs, and then look toward the inputs needed to achieve those outputs
Define the goals of the process and evaluate them regularly to make sure they are still appropriate. This would include specific measures like quality scores and turnaround times
When mapped, the process should appear as a logical flow, without loops back to earlier steps or departments
Any step performed needs to be included in the documentation. If not, it should be eliminated or documented, depending on whether or not it's necessary to the process
People involved in the process should be consulted, because they often have the most current information on what works and what does not