Train & develop our Fragrance consultant & Beauty Advisor (FCs BAs) in areas of brand concept, product knowledge, selling techniques, make-up skills, and service level
Field / counter coaching
Develop & conduct workshops for corporate customers & public to promote brand awareness
Ensure counter always look inviting and retail staffs are well groomed
Monitor competitive activities and propose proper counter action activities if necessary
Drive and build retail sales and improve brand ranking
Implement most effect training programs to improve our FCs&BAs consultative skill & technique, product knowledge, and sales skill
Prepare training materials / manuals which will help to acquire firm understanding on brand concept and sales points of products
Visit counters and implement on the job training for improvement of sales techniques and give guidance to FCs&BAs on total counter management.