I have purchased pottery vase through the catalogue your postage January 1, 2014, when you and I have received over the past week, but when I checked I found that the small piece vase is proof, it cannot be used. I think it may be an accident during transportation, and however, I still want a vase. I think you will be able to send a new product to me. And we hope this letter will receive extra attention and a reply from you.