The case consisted of two DNs using an ICT application for communicating with two of their patients with serious chronic illness living at home. The focus was on the DNs’ experiences of using this new channel of communication available to the nurses. The DNs had worked within health care for a long time (23 and 39 years respectively). They worked in different healthcare centres and both had computer knowledge since the case-record system was computerized. The people with chronic illness required extensive 24 h care from personal assistants. The case was selected by the head of two healthcare centres. The DNs were chosen based on the following criteria: (i) possessing a graduate diploma within primary healthcare specialist nursing; (ii) responsible for an ill person’s nursing care at home; (iii) having an established contact with the ill person and (iv) having computer skills. When the DNs were selected and had agreed to participate, they in turn were asked to select one patient each; whom they thought would be able to communicate with them via the ICT application.