Being consumers ourselves we can understand how frustrating situations like these can be. We appreciate you taking the time to send us a picture as well.
Please kindly understand that given the nature of international deliveries, we are unable to reship items to our customers abroad. However, we will process a refund for the item you did not receive back to your credit card right away. You will receive another email confirming of the refund to your credit card. That credit will usually post to your credit card within the next few business days (may vary depending on the bank).
You do not need to worry about sending the wrong item back to us. We will offer it to you as a courtesy. You may keep it or donate it as you wish.
Again, we are sorry for any inconvenience this has caused. We do appreciate your business with iHerb.
If you have any other questions, feel free to contact us again via live chat or e-mail. We'll be glad to assist you.
Lastly, don't forget to check out our Specials page for amazing daily and weekly offers! http://www.iherb.com/specials
Thank you & have a great day.