The hotel itself looks very nice. But the reception staff are quite grumpy. They're short with you and don't really make you feel like they want to help. I felt with a female and a male and both made me feel like an English idiot. The kitchen/restaurant staff and porter staff were very nice though. The breakfast needs massive improvements. The breakfast food was 90% catered for Chinese people. The English omelettes and streaky bacon was only served if you went to the kitchen and asked for it! The sausages were not sausages whatsoever. They looked like frankfurter sausages but tasted like plastic. The room was smaller than usual Thailand hotels. The bathroom sink took forever and a day to drain the water out after having a shave. The toilet was very cool though as it offered different kinds of washes as u sat down (posterior and lady washes!). I don't think I'll visit again because the staff just didn't make me feel grateful for my custom, nor did their meals cater for anyone other than the Chinese.