When listing the performance measures to be rated on
frequency of use they were divided into four factors; financial,
production, sales and customer satisfaction, and human resources.
Participants were asked to state the frequency of use of each
measure using a scale from one to seven, one being daily and
seven being never. The mean results from this section were then
tabulated. Table 1 takes a preliminary look at the extent to which
organizations used the top ten most used performance measures.
They are dominated by production measures (7), followed by
human resource measures (2) and lastly financial measures (1).
Performance Measurement Approach