Dear Citrix Customer,
This notice informs you that Citrix Systems, Inc. has sent you an electronic UPS Returns Label
and Commercial Invoice if the invoice was prepared by the original shipper.
Please click on the Retrieve Your UPS Returns Label link below to retrieve and print your UPS
Returns Label(s). Please note that your label(s) will only be available for 10 days .
Commercial Invoice, if created by shipper, is sent as attachment to this email.
Retrieve Your UPS Returns Label .
Please follow the instructions provided with the label(s) to affix the label to the package(s) and
return the appliance(s) to Citrix. If Commercial invoice is provided please print three copies, sign
and date each one of them and include it with package so it can be easily accessible (please do not put
Commercial Invoice inside of the box with return unit since this paper has to be given to export and
import authorities). The Citrix product(s) must be returned within the appropriate
time frame to avoid billing for the hardware appliance, licenses and applicable taxes.
You may retrieve and print a copy of the receipt for your records by clicking this Get the Receipt
link.Get the Receipt.
If you have any questions regarding these instructions, please feel free to contact us at 1-800-4-
CITRIX.