o whom it may concern at Oldtown Boutique House,
It has come to our attention that individuals affiliated with your organization may have submitted positive reviews of your property and/or unfavorable reviews of your competitors with the intent to improve your ranking on TripAdvisor. This is strictly against TripAdvisor policy as outlined at: http://www.tripadvisor.com/help/what_is_considered_fraud.
Please discontinue any attempts to subvert our system immediately.
Penalties have been issued to your listing and TripAdvisor is now actively monitoring your property for further submissions which violate our policies. If these attempts continue, your listing may be subject to any of the following measures:
• Reducing your ranking in the TripAdvisor popularity index
• Posting a penalty notice on your listing
• Excluding your listing from TripAdvisor Travelers' Choice awards, top 10 lists, press releases, etc.
TripAdvisor takes attempts to manipulate our service very seriously. While we are deeply committed to preventing bias in our content, we will also work with properties who wish to remedy issues of this nature on their listing. The first step in this process is for property owners to speak with their staff and third-party vendors (e.g. webmasters, social media agents, SEO specialists, etc.), asking about their activity on TripAdvisor and ensuring that they are aware of our guidelines and policies. After investigating the matter, owners should then forward this email along with their findings to contentintegrity@tripadvisor.com.
You may also wish to visit your Management Center where you can resolve questions and learn more about the various methods and tools available to you to improve your experience on on our site. (http://www.tripadvisor.com/Owners)
Your property is an important part of TripAdvisor’s travel community and we appreciate your cooperation in attending to this matter.
Sincerely,
TripAdvisor Support Team, Content Integrity