I am contacting you regarding the cancellation request of the below hotel booking.
The guest has booked the room for 2 adult and 1 child however, he just came to know that children 18 years old and younger are not permitted at this property. I request you to cancel this booking in your system without any fee and treat our email for your record.
Booking ID: 737232506
Name - SANDIP BAG
Check-in - 24th December 2016
Check-out - 26th December 2016
We understand hotel policy, however for gesture, we will appreciate if you look into the matter and waive off the penalty on this cancellation and authorize us to process refund to the guest. Guest business is valued to us and our endeavor should be of the best service to the guest all times.
I appreciate your understanding in this matter.