Data Recovery Note: To preserve the drive with the deleted files, all recovered files must be saved to another storage device or another drive letter in the system. Do not download the software to the drive that you want to recover. Depending on your data loss situation, file recovery software is recommended only when your hardware or computer system is functioning properly. If your hard drive is making unusual noises (e.g. clicking), has been physically damaged, or shows other signs of mechanical failure, data recovery services are recommended.