Dear friend, Nice day! Thanks for your order from our store.we feel awfully sorry for the inconvenience to you. As we are always striving for better service to our customers, and sincerely hope our every customer has an enjoyable purchase experience with us. So pls no worry, We will try our best to solve the problem in your favor soon in the following process. Would you pls kindly do us the favor to close the case ? Since it is really important to us and has a severe impact on our account. You can contact us to send the message to us ! Hope you would kindly understand us as a seller. Thanks very much for your support! Pls do not leave us negative/neutral feedback since it can t solve problem and do no good to us. Any problem, we will help you! ^_^Thanks in advance. Best regards!