3.2 Interviewer, J-Janice I First of all, can tell us something in you general about how hotels are graded and what the number of stars actually means? J Well, perhaps the first thing I should say is that the number of stars in one country doesn't necessarily mean the same as in another. But in Europe, there's a European Hospitality Quality Scheme called the Hotel Stars Union and the star system is the same for all the countries that belong to it. Basically, there's a list of criteria relating to 270 possible features and services a hotel can offer. For example, the minimum criteria for a one-star rating include daily room cleaning, a table and chair in each room as well as the bed of course!), and either soap or body wash in the bathroom. However, for a four-star rating, a hotel must be able to offer things like a restaurant with an la carte menu service and a soft chair or sofa with a side table in each room. OK, that's good to know but what about Spain? Can visitors expect star ratings