There are three considerations in the development and operation of this total quality organization. The first is the identification and confirmation of the specific quality work and teamwork-including the responsibility, authority, accountability, and relationships for quality-off each of the key individuals and groups in the company and the plant.
The second consideration is the identification and confirmation of these same areas for the quality control function itself so that it may help the com- pany achieve its quality objectives.
The third consideration is the leadership ofcompany and plant management itself in the establishment and ongoing maintenance of quality organization.
The basic managerial and technological foundation for the work and interrelationships of this organization is provided by the total quality system of the company and plant. Without a strong quality system, there cannot be a strong quality organization.
The chapter reviews the approach, principles, and basic structure for achiev. chapter reviews ing effective and solid total quality organization