1.1. Working smart and working hard
1.2. The influence of knowledge
1.3. Leading empowered employees
1.4. Sales employee experience
1.5. Customer reactions as mediators
1.6. Performance
2. Methods
2.1. Setting and samples
2.1.1. Sales representatives
2.1.2. District managers
2.1.3. Customers
2.2. Qualitative grounding of measures
2.2.1. Leader empowering behaviors
2.2.6. Customer service and satisfaction
2.2.5. Working hard
2.2.4. Working smart
2.2.3. Experience
2.2.2. Salesperson knowledge
2.3. Analytical procedures
3. Results
4. Discussion
4.1. Managerial implications
4.2. Limitations and future research