Concerning same kind of case may happen in future, JTY and TBTY
are considering to introduce Substitution process in Thailand warehouse.
Substition process is to ship substitute TPN item having same specification
if ordered TPN item is out of stock by replacing 7x3 label in warehouse.
For example, Singapore warehouse has this procedure as attached.
Can you please go over and check if your REWARDS has same system environment?
(I found 663/Substitute scan in TBTY warehouse menu but not sure if it's working)
If you have any questions, please let us know.