A facilitator for nursing care
The DNs talked about their situation after they became accustomed to the use of ICT, and said it facilitated their work. They were pleased with the support they received from the messaging program. Both described how they had worked out routines, such as visiting the messaging program at fixed times, which organized the working situation. One DN stated that reading the messages regularly gave her an opportunity to know what the ill person needed. The contacts included questions about medicines, physical problems and practical things such as ordering aids and agreements about the time for home visits. Both DNs thought communicating by using the technology with the ill person was a positive experience. They stressed that traditional home visits could not be replaced by the use of ICT, but ICT could be an aid in their work. One of them pointed out, however, that not everything to do with ill persons living at home had to be done in face-to-face physical meetings. One of them believed that the use of ICT could reduce the number of home visits, and the other claimed that if a lot of many ill people used the technology at the same time, there could be difficulties in managing it. They said that their expectations had been realized, and they were positive about continuing to use the ICT application in their work.