This section of the survey was designed to solicit information
pertaining to the companies information system. In particular,
whether they use an ERP system and/or specialized software or
systems, it was also to determine how well their information
system support different performance measurement system
factors. It was determined that 70% of the respondents’ do in fact
have an ERP system and some of the systems used by more than
one organization were Mapics, Syteline and SAP. Balanced
scorecard users all had an ERP system whereas none of the
‘other’ PMS users did and neither did two out of the seven users
of an integrated PMS. Respondents’ answers were split fairly
evenly in regard to whether or not their PMS was supported by
specialized software or systems. 50% were supported, 46.7%
were not and 3.3% was a non response. The supporting
software/systems were, for the most part, of an in-house nature.