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Standard Bank overcomes culture sho
Standard Bank overcomes culture shock
It is increasingly common for multinational businesses to send employees on international assignments but without the right cross-cultural skills staff will often struggle. Wayne Mullen, head of learning and development at Standard Bank discusses the impact that cultural challenges can have on employees relocating to another country. In order to be successful transferred employees must understand the host-country culture, he argues.
Colleagues from different countries might share similar professional knowledge and skills within a single international organization, but their ways of working, social skills, body language and ways of doing business are likely to be completely different. They may have different patterns of behavior which need to be understood and appreciated in order for everyone to work together successfully. For example, while it may be acceptable for Chinese office workers in Hong Kong to use the door-close button on a lift no matter how many people are also getting in, doing such a thing in London would make people extremely angry. It is common for South Africans to ask personal questions of their counterparts shortly after being introduced, while a British colleague may perceive this as impolite and inappropriate. Latin American’s need for personal space is much less than of their British colleagues.
Global companies should never underestimate the effect that culture can have on international assignments. Cultural awareness is much more than simply knowing about a country’s history and geography. It is about understanding how and why cultures work differently. It is also important to understand your own cultural make-up in order to work more effectively, maximize teamwork and strengthen global competence.
"The bank recognised that in order to harmonise working practices within its culturally diverse office, it needed to provide foreign workers with a meaningful understanding of British business culture and communication styles."
The Standard Bank Group operates in 38 different countries and its London office alone has 56 nationalities. This wide range of nationalities needs to communicate effectively in order to work as one team. The bank recognized that in order to harmonize working practices within its culturally diverse office, it needed to provide foreign workers with a meaningful understanding of British business culture and communication styles. It also needed to offer practical support which allowed employees to cope with the challenges of living and working in an unfamiliar environment; their reactions to day-to-day issues such as the weather, public transport and social etiquette are often the most visible manifestations of culture shock.
Standard Bank has engaged Communicaid,a Europeans culture and communication skills consultancy, to design a tailored training solution which introduces delegates to some of the key cultural differences that they are likely to face in the UK.
It is increasingly common for multinational businesses to send employees on international assignments but without the right cross-cultural skills staff will often struggle. Wayne Mullen, head of learning and development at Standard Bank discusses the impact that cultural challenges can have on employees relocating to another country. In order to be successful transferred employees must understand the host-country culture, he argues.
Colleagues from different countries might share similar professional knowledge and skills within a single international organization, but their ways of working, social skills, body language and ways of doing business are likely to be completely different. They may have different patterns of behavior which need to be understood and appreciated in order for everyone to work together successfully. For example, while it may be acceptable for Chinese office workers in Hong Kong to use the door-close button on a lift no matter how many people are also getting in, doing such a thing in London would make people extremely angry. It is common for South Africans to ask personal questions of their counterparts shortly after being introduced, while a British colleague may perceive this as impolite and inappropriate. Latin American’s need for personal space is much less than of their British colleagues.
Global companies should never underestimate the effect that culture can have on international assignments. Cultural awareness is much more than simply knowing about a country’s history and geography. It is about understanding how and why cultures work differently. It is also important to understand your own cultural make-up in order to work more effectively, maximize teamwork and strengthen global competence.
"The bank recognised that in order to harmonise working practices within its culturally diverse office, it needed to provide foreign workers with a meaningful understanding of British business culture and communication styles."
The Standard Bank Group operates in 38 different countries and its London office alone has 56 nationalities. This wide range of nationalities needs to communicate effectively in order to work as one team. The bank recognized that in order to harmonize working practices within its culturally diverse office, it needed to provide foreign workers with a meaningful understanding of British business culture and communication styles. It also needed to offer practical support which allowed employees to cope with the challenges of living and working in an unfamiliar environment; their reactions to day-to-day issues such as the weather, public transport and social etiquette are often the most visible manifestations of culture shock.
Standard Bank has engaged Communicaid,a Europeans culture and communication skills consultancy, to design a tailored training solution which introduces delegates to some of the key cultural differences that they are likely to face in the UK.
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caighdeán banc overcomes turraing cultúr
Tá sé ag éirí níos coitianta do ghnólachtaí ilnáisiúnta a sheoladh fostaithe ar thascanna idirnáisiúnta ach gan an ceart foirne scileanna tras-chultúrtha a bheidh ag streachailt go minic. wayne Mullen, ceann foghlama agus forbartha ag caighdeán banc Pléann an tionchar gur féidir le dúshláin cultúrtha a bheith ar fhostaithe athlonnú go tír eile.d'fhonn a bheith mór d'fhostaithe a aistriú rathúil tuiscint a fháil ar an cultúr óstach-tír, deir sé. D'fhéadfadh
comhghleacaithe ó thíortha éagsúla a roinnt eolas agus scileanna gairmiúla den chineál céanna laistigh d'eagraíocht idirnáisiúnta amháin, ach a n-bealaí oibre, scileanna sóisialta, teanga comhlacht agus bealaí gnó a dhéanamh ar dóigh dóibh a bheith go hiomlán difriúil.d'fhéadfadh siad a bheith patrúin éagsúla iompair ar gá iad a thuiscint agus meas d'fhonn do gach duine a bheith ag obair le chéile go rathúil. mar shampla, cé go bhféadfadh sé a bheith inghlactha le haghaidh oibrithe oifige Sínis i Hong Kong a bhaint as an cnaipe doras-dlúth ar ardaitheoir bheadh cuma cé mhéad duine atá ag fáil freisin i, a dhéanamh a leithéid de rud i Londain a dhéanamh le daoine an-feargach.tá sé coitianta do Afracach Theas a iarraidh ceisteanna pearsanta a gcomhghleacaithe go gairid tar éis á thabhairt isteach, cé gur féidir le comhghleacaí Breataine bhrath seo mar impolite agus mí-oiriúnach. Is gá latin American do spás pearsanta i bhfad níos lú ná a gcomhghleacaithe na Breataine. Níor chóir
cuideachtaí domhanda underestimate an éifeacht gur féidir cultúr a bheith ar tascanna idirnáisiúnta.Tá feasacht chultúrtha i bhfad níos mó ná go simplí a fhios agam faoi na tíre stair agus tíreolaíocht. bhfuil sé ar tí a thuiscint conas agus cén fáth a oibríonn cultúir éagsúil. Tá sé tábhachtach freisin chun tuiscint a fháil ar do chuid chultúrtha féin a dhéanamh suas d'fhonn a bheith ag obair níos éifeachtaí, a uasmhéadú obair foirne agus inniúlacht domhanda a neartú.
"Aithin an banc a d'fhonn a cleachtais oibre a chomhchuibhiú laistigh dá oifig éagsúil go cultúrtha, is gá é a chur ar fáil d'oibrithe eachtrannacha le tuiscint bhríoch ar chultúr gnó na Breataine agus stíleanna cumarsáide."
Feidhmíonn an grúpa banc caighdeánach i 38 tír éagsúil agus a hoifig Londain ina n-aonar Tá 56 náisiúntachtaí.Ní mór an raon leathan de náisiúntachtaí a chur in iúl go héifeachtach d'fhonn a bheith ag obair mar fhoireann amháin. an banc aitheanta a d'fhonn a chomhchuibhiú cleachtais oibre laistigh dá oifig éagsúil go cultúrtha, is gá é a chur ar fáil d'oibrithe eachtrannacha le tuiscint bhríoch ar chultúr gnó na Breataine agus stíleanna cumarsáide.is gá é freisin a thairiscint tacaíocht phraiticiúil a chuir ar chumas fostaithe chun dul i ngleic leis na dúshláin a bhaineann le cónaí agus ag obair i dtimpeallacht aithne; bhfuil a n-imoibrithe le saincheisteanna ó lá go lá, mar shampla an aimsir, iompar poiblí agus etiquette sóisialta go minic an manifestations is infheicthe de turraing cultúr.
Tá caighdeán banc ag gabháil communicaid, cultúr na hEorpa agus comhairleachta scileanna cumarsáide,chun réiteach oiliúna saincheaptha a tugtar isteach toscairí chun roinnt de na difríochtaí cultúrtha eochair go bhfuil siad dócha go aghaidh sa Ríocht Aontaithe a dhearadh.
Tá sé ag éirí níos coitianta do ghnólachtaí ilnáisiúnta a sheoladh fostaithe ar thascanna idirnáisiúnta ach gan an ceart foirne scileanna tras-chultúrtha a bheidh ag streachailt go minic. wayne Mullen, ceann foghlama agus forbartha ag caighdeán banc Pléann an tionchar gur féidir le dúshláin cultúrtha a bheith ar fhostaithe athlonnú go tír eile.d'fhonn a bheith mór d'fhostaithe a aistriú rathúil tuiscint a fháil ar an cultúr óstach-tír, deir sé. D'fhéadfadh
comhghleacaithe ó thíortha éagsúla a roinnt eolas agus scileanna gairmiúla den chineál céanna laistigh d'eagraíocht idirnáisiúnta amháin, ach a n-bealaí oibre, scileanna sóisialta, teanga comhlacht agus bealaí gnó a dhéanamh ar dóigh dóibh a bheith go hiomlán difriúil.d'fhéadfadh siad a bheith patrúin éagsúla iompair ar gá iad a thuiscint agus meas d'fhonn do gach duine a bheith ag obair le chéile go rathúil. mar shampla, cé go bhféadfadh sé a bheith inghlactha le haghaidh oibrithe oifige Sínis i Hong Kong a bhaint as an cnaipe doras-dlúth ar ardaitheoir bheadh cuma cé mhéad duine atá ag fáil freisin i, a dhéanamh a leithéid de rud i Londain a dhéanamh le daoine an-feargach.tá sé coitianta do Afracach Theas a iarraidh ceisteanna pearsanta a gcomhghleacaithe go gairid tar éis á thabhairt isteach, cé gur féidir le comhghleacaí Breataine bhrath seo mar impolite agus mí-oiriúnach. Is gá latin American do spás pearsanta i bhfad níos lú ná a gcomhghleacaithe na Breataine. Níor chóir
cuideachtaí domhanda underestimate an éifeacht gur féidir cultúr a bheith ar tascanna idirnáisiúnta.Tá feasacht chultúrtha i bhfad níos mó ná go simplí a fhios agam faoi na tíre stair agus tíreolaíocht. bhfuil sé ar tí a thuiscint conas agus cén fáth a oibríonn cultúir éagsúil. Tá sé tábhachtach freisin chun tuiscint a fháil ar do chuid chultúrtha féin a dhéanamh suas d'fhonn a bheith ag obair níos éifeachtaí, a uasmhéadú obair foirne agus inniúlacht domhanda a neartú.
"Aithin an banc a d'fhonn a cleachtais oibre a chomhchuibhiú laistigh dá oifig éagsúil go cultúrtha, is gá é a chur ar fáil d'oibrithe eachtrannacha le tuiscint bhríoch ar chultúr gnó na Breataine agus stíleanna cumarsáide."
Feidhmíonn an grúpa banc caighdeánach i 38 tír éagsúil agus a hoifig Londain ina n-aonar Tá 56 náisiúntachtaí.Ní mór an raon leathan de náisiúntachtaí a chur in iúl go héifeachtach d'fhonn a bheith ag obair mar fhoireann amháin. an banc aitheanta a d'fhonn a chomhchuibhiú cleachtais oibre laistigh dá oifig éagsúil go cultúrtha, is gá é a chur ar fáil d'oibrithe eachtrannacha le tuiscint bhríoch ar chultúr gnó na Breataine agus stíleanna cumarsáide.is gá é freisin a thairiscint tacaíocht phraiticiúil a chuir ar chumas fostaithe chun dul i ngleic leis na dúshláin a bhaineann le cónaí agus ag obair i dtimpeallacht aithne; bhfuil a n-imoibrithe le saincheisteanna ó lá go lá, mar shampla an aimsir, iompar poiblí agus etiquette sóisialta go minic an manifestations is infheicthe de turraing cultúr.
Tá caighdeán banc ag gabháil communicaid, cultúr na hEorpa agus comhairleachta scileanna cumarsáide,chun réiteach oiliúna saincheaptha a tugtar isteach toscairí chun roinnt de na difríochtaí cultúrtha eochair go bhfuil siad dócha go aghaidh sa Ríocht Aontaithe a dhearadh.
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