A total of 22 (73%) responded posit

A total of 22 (73%) responded positively, six (20%) said it had not and two (6.7%) did not respond to thequestion. On the negative side of things, two respondents who
used the balanced scorecard saw no increase in revenues or
reduction in costs, while one using an integrated PMS and the one
including details with their monthly financial accounts chose not
to answer this question.