Help end-user in global scale for I

Help end-user in global scale for IT troubleshooting
Be a point of contact for customers, handle inquiries via phone and email.
Problem analysis and troubleshooting computer day-to-day problem
Support general Hardware (Desktop, Laptop, Printers, Network, Mobile Devices) and Software included Microsoft Windows, Microsoft Office, Microsoft Outlook, Microsoft Exchange Windows Server and Active Directory also SAP
Communicate and liaison with other parties to get the job done